KPIS / QUALITY OBJECTIVES
1) 80% of respondents rated 4 & 5 to the customer satisfaction survey conducted yearly.
2) Number of awareness campaign programmes conducted to attract people for congregational prayers per year : 3 times
3) Number of invitation received for official programmes per year : 50 times.
4) 100% of breakdown cases are solved within 24 hours. (Blackout & PA system Breakdown)
5) Number of inspection to ensure good condition of Janazah Van conducted according to PUSPAKOM’s requirements. : Twice per year
6) 80% of the targeted number of participants attended for the programmes conducted by the Mosque.
7) 80% of planned activities are conducted.
8) 80% of participants rated 4&5 on the programmes conducted.
9) 100% of administrative staff attended training per year (CTD:42 points)
10) 50% of applications for enrolment in IQRA’ Programmes are attended.